Privacy Policy

1. Information We Collect

To provide our services, we may collect the following information:

• Personal Information: Name, email address, phone number, hotel name, and booking details provided when you make a reservation or contact us.
• Payment Information: Payments are processed securely through trusted third-party payment providers. We do not store your credit card information on our servers.
• Usage Data: Information such as IP address, browser type, device information, and pages visited to improve website performance and user experience.
• Cookies: We may use cookies and similar technologies to enhance website functionality and analyze visitor behavior.

2. How We Use Your Information

We use your information to:

• Process and manage your bookings.
• Confirm reservations and send trip details.
• Coordinate pickup arrangements when applicable.
• Respond to inquiries and customer support requests.
• Improve our website, services, and customer experience.
• Send promotional offers and updates if you choose to receive them.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

We may share information only when necessary with:

• Tour operators, boat crews, transportation providers, and service partners involved in delivering your booked activity.
• Payment processors for secure transaction handling.
• Government authorities or legal entities when required by law.

4. Data Security

We implement appropriate technical and organizational security measures, including SSL encryption and secure hosting practices, to protect your personal information from unauthorized access, disclosure, or misuse.

5. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information.
• Request corrections to inaccurate data.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
• Request information about how your data is processed.

6. Cookies Policy

Our website may use cookies to remember user preferences, improve website functionality, analyze traffic, and enhance the browsing experience.

You can control or disable cookies through your browser settings at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any modifications will be posted on this page together with the updated revision date.

8. Refund Policy

At Hurghada Boat Trips, customer satisfaction is our priority. We understand that travel plans may change, so we have established the following refund policy:

• Free Cancellation: You may cancel your booking free of charge up to 24 hours before the scheduled trip departure for a full refund.
• Late Cancellation: Cancellations made less than 24 hours before the trip may not be eligible for a refund, except in exceptional circumstances approved by our team.
• Operator Cancellation: If a trip is canceled by us due to bad weather, safety concerns, or operational reasons, customers will receive either a full refund or the option to reschedule.
• No Show: Customers who do not arrive at the agreed pickup location or miss the departure without prior notice are generally not eligible for a refund.
• Refund Processing: Approved refunds will be processed using the original payment method. Processing times may vary depending on your bank or payment provider.